Support

Start with the exact setup

Include your operating system, application version, bit rate, wiring diagram and the smallest capture that reproduces the issue. Do not send customer credentials or confidential vehicle data.

Use the controlled-bench Quick Start and check the compatibility matrix before reporting a product-specific result.

Pilot response path

Join the pilot from the home page and describe the bus or protocol you need to test. Approved pilot users receive the applicable release identifiers and support route before payment.